en:infra-convert:user:installation:licfloat_neu
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en:infra-convert:user:installation:licfloat_neu [2020/01/30 15:52] me [Set up a single user license] |
en:infra-convert:user:installation:licfloat_neu [2022/07/12 14:54] me removed |
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| - | ====== Set up a single user license ====== | + | ====== Set up a server license ====== |
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| - | Here's how to set up a single user license for your copy of #@IC_HTML@#. | + | The following describes how to make a server license available on your network. |
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| + | **Local licensing vs. server licensing** - A license file is issued for a computer specified by the customer. The license file can map a single license (one seat) or a multiple license (two seats and more) for a specific feature set. Licenses are generally multi-user licenses (floating licenses), i.e. the license can be used without being tied to a specific location. If the license file is issued for the computer on which #@IC_HTML@# itself is executed, it is a **local license** from its point of view. If computers in the network (clients) obtain licenses from this computer (server), it is a **server license** from their point of view.\\ | ||
| + | **See** Installation > [[en:infra-convert:user:installation:licsingle|Local Licensing]] | ||
| + | |||
| + | **Licensing Service** - Licensing tasks are handled by **ELIAS Licensing Service**, a utility. A detailed description can be found in the administrator manual.\\ | ||
| + | **See** Administrator's Manual > Installation > [[en:infra-convert:dev:license_service|License service]] | ||
| + | |||
| + | **Frequently Asked Questions** - Frequently asked questions about license service are answered here: More > Frequently asked questions and answers > [[en:infra-convert:faq#why_is_the_license_server_not_accessible|Why is the license server not accessible?]] | ||
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| - | //**__Inhalt__**// | + | //**__Content__**// |
| - | • [[en:infra-convert:user:installation:licsingle#The procedure at a glance]]\\ | + | • [[en:infra-convert:user:installation:licfloat#The procedure at a glance]]\\ |
| - | • [[en:infra-convert:user:installation:licsingle#Work flow]]\\ | + | • [[en:infra-convert:user:installation:licfloat#Workflow]]\\ |
| - | • [[en:infra-convert:user:installation:licsingle#Troubleshooting]] | + | • [[en:infra-convert:user:installation:licfloat#System requirement license service]]\\ |
| + | • [[en:infra-convert:user:installation:licfloat#Unlock port for the license service]]\\ | ||
| + | • [[en:infra-convert:user:installation:licfloat#Error handling]] | ||
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| ==== The procedure at a glance ==== | ==== The procedure at a glance ==== | ||
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| - | A single user license is issued for a PC workstation. It is only valid for this workstation and can not be transferred. | ||
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| - | First install #@IC_HTML@# on the PC. The installation file can be downloaded from the [[https://www.elias-gmbh.de/en/service/downloads#Programme|download area]] on our main pages. | + | Install the license service on the server. You can download the installation file from the [[https://www.elias-gmbh.de/en/service/downloads/#Programme|Download area]] on our main pages. The license service runs as the "EliasLicenseService" utility in the background.\\ \\ **Note** The license server can be any computer and does not have to be exclusively for licensing. However, it should have a high availability, because #@IC_HTML@# can only be used if there is an existing connection to the license service. |
| - | + | ||
| - | **Note** There are no differences between different functionalities during the installation. Even if an installation is used as a demo version, all functions can be unlocked for them with the appropriate license. | + | |
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| - | You send the individual registration key generated for this installation together with your contact data by e-mail (A) to your CAQ/MES system provider respectively the service of ELIAS GmbH. | + | Install #@IC_HTML@# on any client PC and specify the path to the license server in the software. You can download the installation file from the [[https://www.elias-gmbh.de/en/service/downloads/#Programs|Download area]] on our main pages. Then connect to the license server by specifying the network address of the server in #@IC_HTML@#. |
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| - | The license file, which you also receive by e-mail (B), is finally downloaded into #@IC_HTML@#. | + | Send the registration key generated by the server together with your contact data by e-mail to your CAQ/MES system provider or the service of ELIAS GmbH. |
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| + | **4)** | ||
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| + | You load the license file, which you receive by mail, on the client PC in #@IC_HTML@#. The license is automatically passed to the license server. | ||
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| + | **5)** | ||
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| + | In each further installation of #@IC_HTML@# from now on only the address of the license server must be specified. | ||
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| - | {{ en:infra-convert:user:installation:einzelplatzlizenz_einrichten.png?direct&0x400 | }} | + | {{ en:infra-convert:user:installation:mehrplatzlizenz_einrichten.png?nolink&0x500 | }} |
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| ^ Step ^^ Action ^ Result ^ | ^ Step ^^ Action ^ Result ^ | ||
| - | ^ 1 ^ Install License Service | **1)** Install the license service "ELIAS GmbH License Service" on the server. You can download the installation file from [[https://www.elias-gmbh.de/en/service/downloads#icnew|Download area]] on our main pages.\\ \\ **Note** The license server task can be performed by any PC in the network, including a client. However, it is recommended not to use a desktop PC due to the requirement for constant availability. | **1)** The license service is installed. | | + | ^ 1 ^ Install License Service | **1)** Install the license service "EliasLicenseService" on the server. You can download the installation file from [[https://www.elias-gmbh.de/en/service/downloads#icnew|Download area]] on our main pages.\\ \\ **Note** The license server task can be performed by any PC in the network, including a client. However, it is recommended not to use a desktop PC due to the requirement for constant availability. | **1)** The license service is installed. | |
| ^ ::: ^ ::: | **2)** Make sure that the license service is allowed to use the incoming port. An example of how to [[en:infra-convert:user:installation:licfloat#Enable port for the license service|enable the port for the license service]] is described at the bottom of this page. | **2)** The license service can be accessed from outside. | | ^ ::: ^ ::: | **2)** Make sure that the license service is allowed to use the incoming port. An example of how to [[en:infra-convert:user:installation:licfloat#Enable port for the license service|enable the port for the license service]] is described at the bottom of this page. | **2)** The license service can be accessed from outside. | | ||
| ^ 2 ^ Install #@IC_HTML@# | Install #@IC_HTML@# on any client PC as described in Installation > [[en:infra-convert:user:installation:workflow|installation]]. | #@IC_HTML@# is installed. | | ^ 2 ^ Install #@IC_HTML@# | Install #@IC_HTML@# on any client PC as described in Installation > [[en:infra-convert:user:installation:workflow|installation]]. | #@IC_HTML@# is installed. | | ||
| - | ^ 3 ^ Enter path to license server | **1)** Start #@IC_HTML@#. | **1)** The "License Information" dialog box opens:\\ {{ en:infra-convert:user:installation:lizenzinformationen_keine_lizenz.png?nolink&400 | }} | | + | ^ 3 ^ Enter path to license server | **1)** Start #@IC_HTML@#. | **1)** The "License Information" dialog box opens:\\ {{ en:infra-convert:user:installation:lizenzinformationen_keine_lizenz_neuer_dialog.png?nolink&400 | }}\\ \\ Appearance up to program version 2.4.7:\\ {{ en:infra-convert:user:installation:lizenzinformationen_keine_lizenz.png?nolink&400 | }} | |
| - | ^ ::: ^ ::: | **2)** Under "License server" enter the host of the license server, for example in the form of the name or the IP address. Only change the port "6781" if you are sure. Click on **Apply**.\\ \\ **Note** Up to program version 1.4.2.2 you will find this entry only in the menu "Settings > General". To do this, click on **Start Demo**, then on **Edit** > **Settings** in the menu bar. Adjust the license server details here, close the menu with **OK** and reopen the license dialog via **Help** > **Show license**. | **2)** Host and port are correctly specified. In the "License Information" dialog box, the "Server Key" is now displayed instead of the "Local Key".\\ {{ en:infra-convert:user:installation:lizenzinformationen_mehrplatz_keine_lizenz.png?nolink&400 | }} | | + | ^ ::: ^ ::: | **2)** Under "Licence service", select the setting **Server**. Enter the address of the licence server in the network, for example in the form of the host name or the IP address. Only change the port "6781" if you are sure. Press **Enter** or **Update** {{:en:infra-convert:user:interface:refresch_license.png?nolink&13|}}.\\ \\ **Note** Up to programme version 2.4.7, enter the server address directly without having to switch to Server. | **2)** Host and port are correctly specified when a new registration key is displayed and the possibility to load a licence is given.\\ {{ en:infra-convert:user:installation:lizenzinformationen_server_verbunden.png?nolink&400 | }} | |
| - | ^ 4 ^ Request a license | **1)** Click on the button **Request license** {{:en:infra-convert:user:interface:request_license.png?nolink&17|}}to create an e-mail message.\\ \\ **Important** Specify the license type "multi-user license" in the mail.\\ \\ **Alternatively** Create your own e-mail message containing the registration key displayed and your contact information (name, company, address, phone, e-mail address). Please do not send us a screenshot of the dialog box, but copy the key, for example by clicking on the button **Copy to clipboard** {{:en:infra-convert:user:interface:copy_key.png?nolink&17|}}. Transmission errors can simply occur when typing. | **1)** In the e-mail program, which is set as the standard program/app on the PC, a ready-made message is opened. This contains the registration key and a list in which you can enter your contact data. | | + | ^ 4 ^ Request a license | **1)** Click on the button **Request license** {{:en:infra-convert:user:interface:request_license.png?nolink&13|}} to create an e-mail message.\\ \\ **Important** Specify the license type "multi-user license" in the mail.\\ \\ **Alternatively** Create your own e-mail message containing the registration key displayed and your contact information (name, company, address, phone, e-mail address). Please do not send us a screenshot of the dialog box, but copy the key, for example by clicking on the button **Copy to clipboard** {{:en:infra-convert:user:interface:copy_key.png?nolink&17|}}. Transmission errors can simply occur when typing. | **1)** In the e-mail program, which is set as the standard program/app on the PC, a ready-made message is opened. This contains the registration key and a list in which you can enter your contact data. | |
| ^ ::: ^ ::: | **2)** Send the e-mail to your CAQ/MES system provider if you purchase #@IC_HTML@# from them, or to info@elias-gmbh.de if you purchased #@IC_HTML@# directly from us. | **2)** You will receive the license file within one working day. | | ^ ::: ^ ::: | **2)** Send the e-mail to your CAQ/MES system provider if you purchase #@IC_HTML@# from them, or to info@elias-gmbh.de if you purchased #@IC_HTML@# directly from us. | **2)** You will receive the license file within one working day. | | ||
| - | ^ 5 ^ Activate license | **1)** Click the **Load License** button in the License Information dialog box {{:en:infra-convert:user:interface:load_license.png?nolink&17|}}. | **1)** The file explorer opens. | | + | ^ 5 ^ Activate licence | **1)** Click on the **Load licence** button in the "Licence information" dialogue box (up to programme version 2.4.7: {{:en:infra-convert:user:interface:load_license.png?nolink&13|}}). | **1)** The file explorer opens. | |
| - | ^ ::: ^ ::: | **2)** Select the license file (*.lic) and click on **Open**.\\ \\ **Note** We recommend that you save the license file. | **2)** The License Information dialog box indicates that the license is valid:\\ {{ en:infra-convert:user:installation:lizenzinformationen_mehrplatz_lizenz_gueltig.png?nolink&400 | }}\\ \\ With the button **New License** you can load another license file at any time. | | + | ^ ::: ^ ::: | **2)** Select the licence file (*.lic) and click **Open**.\\ \\ **Note** Please save the licence file. | **2)** The "Licence information" dialogue box shows that the licence is valid:\\ {{ en:infra-convert:user:installation:lizenzinformationen_mehrplatz_lizenz_gueltig_neuer_dialog.png?nolink&400 | }}\\ \\ Appearance up to programme version 2.4.7:\\ {{ en:infra-convert:user:installation:lizenzinformationen_mehrplatz_lizenz_gueltig.png?nolink&400 | }}\\ \\ You can load another licence file at any time using the **Load licence** button. This overwrites the previous licence. | |
| - | ^ 6 ^ Install #@IC_HTML@# on clients | From now on install #@IC_HTML@# on the client PCs as described in steps 2 and 3. | | | + | ^ 6 ^ #@IC_HTML@# auf Clients installieren | From now on, install #@IC_HTML@# on the client PCs as described in steps 2 and 3. | If this has been enabled by setting (see "Settings > Settings > General > [[en:infra-convert:user:config:general#license_server_group|“License server” group]]), the status is displayed in addition to which users occupy individual licences. {{ en:infra-convert:user:installation:lizenzinformationen_mehrplatz_lizenz_gueltig_monitoring.png?nolink&400 | }}\\ \\ **Note** This function is available from programme version 2.4.11 and requires the licence service from version 1.6.1.0. | |
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| - | ==== Error handling ==== | ||
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| - | **Can not connect to the license server** | ||
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| - | **Error description** | ||
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| - | The message "License server was not found" appears in the "License Information" dialog box in #@IC_HTML@#. | ||
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| - | **Error handling** | ||
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| - | * Make sure the license server information ("Edit (menu bar) > Settings > General > License server") is correct. The default values are "localhost" for the host and "6781" for the port. For the Single User License model, the locally installed "LicenseService" is the license server addressed by the program. | ||
| - | * [[en:infra-convert:user:installation:uninstall|Uninstall]] #@IC_HTML@# und install it again. | ||
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| **Go to previous page**\\ | **Go to previous page**\\ | ||
| - | Installation > [[en:infra-convert:user:installation:workflow|Installation]] | + | Installation > [[en:infra-convert:user:installation:licsingle|Set up a local license]] |
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| **Go to next page**\\ | **Go to next page**\\ | ||
| - | Installation > [[en:infra-convert:user:installation:licfloat|Set up a multi-user license]] | + | Installation > [[en:infra-convert:user:installation:update|Update]] |
| </WRAP> </WRAP> | </WRAP> </WRAP> | ||
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