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> Administrator's Manual #@IC_HTML@# > More

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====== Diagnosis ======

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This section describes diagnostic topics that can help understand unexpected behavior of #@IC_HTML@# and related programs.

**Note** Usually, the support will ask you to perform one of the following actions and provide data.

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 • [[#Installation: Logging]]\\ 
 • [[#infra CONVERT: infra CONVERT: Change logging level]]\\ 
 • [[#infra CONVERT: Save diagnostic report]]\\ 
 • [[#infra CONVERT: Log directory]]\\ 
 • [[#Lizenzservice: Logging]]\\ 
 • [[#Microsoft Excel: Logging]]

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==== Installation: Logging ====

During the installation, log files are created in the following directory.

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<code>%LocalAppData%\Temp\</code>
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The number and naming of log files depend on the installed individual programs and components. By sorting the view of the items in the file explorer by modification date, you can quickly assign the log files to the installation.

Example:

{{ :en:infra-convert:dev:logverzeichnis_installation.png?nolink | }}

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==== infra CONVERT: Change logging level ====

{{page>en:infra-convert:dev:diagnosis:logging_level}}

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==== infra CONVERT: Save diagnostic report ====

{{page>en:infra-convert:dev:diagnosis:save_report}}

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==== infra CONVERT: Log directory ====

While #@IC_HTML@# is running, log files are stored in the following directory. Diagnostic reports are also stored in this location in case of a program error.

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<code>%Temp%\ELIAS GmbH\Logs</code>
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The newest log file is named "log.InfraConvertWpf.csv", older files have a counting index ".XX". Diagnostic reports are named with "DiagnosticReport" and save date.

Example:

{{ :en:infra-convert:dev:logverzeichnis_ic.png?nolink | }}

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==== Lizenzservice: Logging ====

{{page>en:infra-convert:dev:diagnosis:license_service_logging}}

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==== Microsoft Excel: Logging ====

The Microsoft log directory can be found in the following directory.

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<code>%Temp%\Diagnostics\EXCEL</code>
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By sorting the view of items in the file explorer by modification date, you can quickly find the appropriate log file.

Example:

{{ :en:infra-convert:dev:logverzeichnis_excel.png?nolink | }}

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**Go to previous page**\\ 
Export > [[en:infra-convert:dev:export:graphics|Drawing and stamp graphics]]
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