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> User Manual #@IC_HTML@# > Functions > Help

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====== Diagnosis ======

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This section describes diagnostic topics that can help understand unexpected behavior of #@IC_HTML@# and related programs.

**Note** Usually, the support will ask you to perform one of the following actions and provide data.

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 • [[#Change logging level]]\\ 
 • [[#Save diagnostic report]]\\ 
 • [[#Directories]]

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==== Change logging level ====

{{page>en:infra-convert:dev:diagnosis:logging_level}}

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==== Save diagnostic report ====

{{page>en:infra-convert:dev:diagnosis:save_report}}

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==== Directories ====

The buttons take you with one click to directories that are particularly relevant for the administration of #@IC_HTML@#.

^ Default directory for configurations and templates | %programdata%\ELIAS GmbH\infra-Convert |
^ User-specific configurations and templates | %appdata%\ELIAS GmbH\infra-Convert |
^ Installation directory | %programfiles%\ELIAS GmbH\infra-CONVERT-core |
^ Temporary directory | %temp%\ELIAS GmbH |

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**Go to previous page**\\ 
Functions > Help > [[en:infra-convert:user:functions:backup|Recovery]]
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**Go to next page**\\ 
Functions > Help> [[en:infra-convert:user:functions:about|Open program information]]

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