ELIAS GmbH
Produktdokumentationen

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> User manual #@IC_HTML@# > More

====== F A Q – Frequently asked questions and answers ======


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**Topics**\\ 
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<WRAP button>[[#Which problems can arise during licensing?|Licensing]]</WRAP>
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<WRAP button>[[#Can project settings be changed and saved as a template for new projects?|Change stamp size and other project settings]]</WRAP>
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<WRAP button>[[#Can old ICP projects be loaded?|Load old ICP project files]]</WRAP>
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<WRAP button>[[#Why are fonts replaced?|Missing fonts]]</WRAP>
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<WRAP button>[[#Why is the display in the drawing window poor or why is no content displayed?|Display problems/bad performance]]</WRAP>
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<WRAP button>[[#Why is a characteristic not created or not created with the correct properties?|Characteristic not or incorrectly created]]</WRAP>
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<WRAP button>[[#What to consider when stamping PDF?|Stamp PDF]]</WRAP>
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<WRAP button>[[#Can drawings be stamped using OCR?|Stamp with OCR?]]</WRAP>
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<WRAP button>[[#How can characteristics be copied?|Copy characteristics]]</WRAP>
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<WRAP button>[[#How can a stamp be repositioned?|Reposition stamps]]</WRAP>
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<WRAP button>[[#Is an Excel Add-In required for the test plan export to Excel?|Excel Add-In]]</WRAP>
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<WRAP button>[[#What should be considered when dealing with Excel test reports?|Excel test reports]]</WRAP>

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{{ :en:infra-convert:user:icon_faq_lizenz.png?nolink&0x60 |}}

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**Licensing**\\ 
== Which problems can arise during licensing? ==

To unlock #@IC_HTML@#, the licence service and a valid licence file are required. The licence service is a utility and can be installed locally, on the same computer as #@IC_HTML@#, or on a licence server. Licence files, except test licence files, are issued for a specific computer. They can only be used by the licence service installed on that computer.\\ 
 **Siehe** Installation > [[en:infra-convert:user:installation:licsingle|Local licensing]]\\
 **Siehe** Installation > [[en:infra-convert:user:installation:licfloat|Server licensing]]

The following status messages can be displayed in the "License information" window, which is displayed in #@IC_HTML@# in the event of problems with the licensing.

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^  Status message  ^  Explanation/Solution  ^
^ »All licences in use« | All places available under the licence are occupied. If another user releases his licence place by closing #@IC_HTML@#, the programme can be used. |
^ »A newer version of the licence service is required for this programme version« | A newer licence service is required for the executed programme version of #@IC_HTML@#. It is best to install the latest licence service provided on the ELIAS GmbH website. If in doubt, contact the provider from whom you obtained the licence.\\ **Siehe** Homepage > Service > Download > Software > [[https://www.elias-gmbh.de/de/service/download#icnew|infra CONVERT]] > #@IC_HTML@# Lizenzservice |
^ »Licence has expired« | The expiry date of the licence file has been exceeded. Contact the provider through whom you obtain the licence. |
^ »Licence is invalid« | The licence file was either not issued for this computer, has been modified or there is no authorisation to use the executed programme version of #@IC_HTML@#. |
^ »License server not found« | **For local licensing:**\\ \\ First make sure that **Local** is set. Click on **Update**. ({{:en:infra-convert:user:interface:refresch_license.png?nolink&13|}}).\\ **See** Installation > Set up a local license > [[en:infra-convert:user:installation:licsingle#workflow|Workflow]]\\ \\ Then check whether the licence service is running.\\ **See** Administrator's Manual > Installation > License service> [[en:infra-convert:dev:license_service#Start the licence service|Start the licence service]]\\ \\ If all the above measures have failed, uninstall the license service and install it again. If in doubt, contact the provider from whom you obtained the licence.\\ **See** Homepage > Service > Downloads > Software > [[https://www.elias-gmbh.de/en/service/downloads#icnew|infra CONVERT]] > #@IC_HTML@# License service |
^ ::: | **For server licensing:**\\ \\ First make sure that **Server** is set and the network address of the licence server (host and port) are entered correctly. Click on **Update**. ({{:en:infra-convert:user:interface:refresch_license.png?nolink&13|}}).\\ \\ Check if the licence service is running.\\ **See** Administrator's Manual > Installation > License service > [[en:infra-convert:dev:license_service#Start the licence service|Start the licence service]]\\ \\ Then check whether there is an active network connection to the licence server. Is a firewall blocking communication with the license server? If necessary, configure the firewall on the server so that the "LicenseServer.exe" is allowed to use the input port "6781".\\ **See** Administrator's Manual > Installation > License service > [[en:infra-convert:dev:license_service#Enable port for the license service|Enable port for the license service]]\\ \\ If all the above measures have failed, uninstall the license service and install it again. If in doubt, contact the provider from whom you obtained the license.\\ **See** Homepage > Service > Downloads > Software > [[https://www.elias-gmbh.de/en/service/downloads#icnew|infra CONVERT]] > #@IC_HTML@# License service |

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**Change stamp size and other project settings**\\ 
== Can project settings be changed and saved as a template for new projects? ==

The project settings can be found under **Edit** > **Project settings**. Stamp shape, color and size can be customized on the "Stamp templates" page.
\\  **See** Settings > Project settings > [[en:infra-convert:user:config:stamppattern|Stamp templates]]

**Categories, tags, stamp templates and tolerance table preselection**

Project settings include the preselection of tolerance tables as well as the definitions for tags, categories and stamp templates. They are loaded from project template files when a new project is created and saved in the project, where they can also be changed later (**Edit** > **Project Settings**).

If the project settings currently set in a project should be saved as a new template for projects, the export and save function can be used. The most comfortable way to save the project settings is in the administrator mode. In the normal user mode at least the definitions for labels, categories and stamp templates can be exported to use them later as new templates.\\ 
 **See** Settings > Project settings > Tolerance tables > [[en:infra-convert:user:config:tolerancetables#save_export|Save/Export]]

**Characteristic classes**

Characteristic classes are also taken from a template file when a new project is created and saved in the project. Unlike other project settings, however, class definitions can no longer be changed subsequently, nor can they be exported. Class definitions can be customized in the template file using a text editor.\\  **See** Administrator's Manual > Configuration and Import > [[en:infra-convert:dev:characteristicclasses|Parameter file "CharacteristicClasses"]]

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**Load old ICP project files**\\ 
== Can old ICP projects be loaded? ==

Yes, ICP project files (*.icp) created with #@IC_OLD_HTML@# (version 11) can be loaded into #@IC_HTML@# like drawing sheets.

Note that the feature types used in #@IC_OLD_HTML@# are now mapped with →[[en:infra-convert:user:terms#category_characteristic|categories]] and, optionally, →[[en:infra-convert:user:terms#tag|tag]].\\  **See** Functions > Inspection plans > [[en:infra-convert:user:functions:loadicp|Load old ICP project files]]

The assignment of feature types to category labels is not automatic, but must be defined once by the administrator.\\  **See** Settings > Settings > Import > [[en:infra-convert:user:config:import#“infra - CONVERT project file (*.icp)“ group|„infra - CONVERT project file (*.icp)“ group]]

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**Missing fonts**\\ 
== Why are fonts replaced? ==

When exchanging CAD drawing files, it is important to note that fonts used in a drawing file should be installed on the respective computer system. Otherwise, a processing software does not have the necessary information to be able to display and interpret fonts correctly.\\ 
 **See** More > [[en:infra-convert:user:fonts|Dealing with missing fonts]]

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**Display problems/bad performance**\\ 
== Why is the display in the drawing window poor or why is no content displayed? ==

If the quality of the display in the drawing window is poor, the image builds up slowly or no content is displayed, we recommend the following procedure.

If no content is displayed after importing a drawing sheet from a DXF or DWG file, first check whether the selected area (model space or paper space) contains content.\\  **See**  Functions > Drawings > Import drawing > [[en:infra-convert:user:functions:drwimport#workflow|Workflow]]

Then check whether the graphics support (hardware) is sufficient for a CAD application. Also check whether the graphics card driver is up to date.

You can adjust the performance requirements for the graphical display in the drawing window to suit your circumstances. To do this, gradually reduce the quality for the rendering.\\  **See** Settings > Settings > General > [[en:infra-convert:user:config:general#Display_group|„Display“ group]]

If #@IC_HTML@# is running in a virtual machine, pay special attention to the "Graphics" requirements in the system requirements.\\  **See** Installation > [[en:infra-convert:user:installation:sysreq|System requirements]]

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**Characteristic not or incorrectly created**\\ 
== Why is a characteristic not created or not created with the correct properties? ==


If a characteristic is not created directly with the desired properties, this can have several reasons. The most common causes and procedures are described below.

**The drawing entry is divided into text elements**

Use the Stamp tool to check whether all the text elements belonging to a drawing entry are combined into a block or group. All elements should be highlighted at once when you move the mouse pointer over them. If this is not the case, try stamping the separated elements of an entry as a group.\\  **See** Functions > Characteristics > Stamp automatically > Workflow > [[en:infra-convert:user:functions:ballooning#workflow|4c Stamp group]]

**The drawing entry is not completely character coded**

Use the Stamp tool to check whether individual text characters of an entry are not character-coded, usually these are the graphic symbols. All lines of a character should be highlighted at once when you move the mouse pointer over it. If this is not the case, the character is not character coded and cannot be read.\\  **See** Further > Terms > [[en:infra-convert:user:terms#drawing_data_format|Drawing data format]]

Check the export settings in the CAD system or use a different drawing file format. The best automatic stampability is achieved with DXF and DWG formats.\\  **See** [[en:infra-convert:user|Drawing export from CAD system]]

If you have no possibility to influence the export settings in CAD or to use another file format, we recommend the following procedure:

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Stamp the coded portion of an entry automatically and change the properties of the created characteristic afterwards if the change effort is low.\\  **See** Functions > Characteristics > [[en:infra-convert:user:functions:ballooning|Stamp automatically]]

If several properties need to be changed after a characteristic has been created, stamp the entry directly manually. Shape and position tolerance entries should always be stamped manually.\\  **See** Functions > Characteristics > [[en:infra-convert:user:functions:ballooning_man|Manually stamp]]

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**Stamp PDF**\\ 
== What to consider when stamping PDF? ==

→[[en:infra-convert:user:terms#drawing_data_formatpdf|Drawings in PDF format]] have different qualities with regard to the quality for automated readability (machine readability) and thus stampability. Generally, PDF drawings do not reach the quality of CAD exchange formats (DXF, DWG, IGES). You can find instructions on how to stamp PDF here:\\  **See** Further > [[en:infra-convert:user:stamppdf|Stamp PDF]]

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**Stamp with OCR?**\\ 
== Can drawings be stamped using OCR? ==

A drawing entry or the entire drawing file is not prepared for further processing by software if no →[[en:infra-convert:user:terms#font|coded characters]] are included, for example in →[[en:infra-convert:user:terms#drawing_data_format|raster graphics]]. A function for recognising features using optical character recognition (OCR) is not available in #@IC_HTML@#. In the video linked below, we demonstrate that characteristics can be created faster and more securely using the quick entry dialogue (manual stamping).
\\  **See** [[https://youtu.be/mV_o9fH6HHc|ELIAS GmbH - Use of OCR]] (YouTube)
\\  **See** Functions > Characteristics > [[de:infra-convert:user:functions:ballooning_man|Manually stamp]]

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**Copy characteristics**\\ 
== How can characteristics be copied? ==


In #@IC_HTML@# there are three possibilities to assign several single characteristics to a drawing entry:

• Generate single features based on the number of repetitions.

• Duplicate a characteristic.

• Stamp a characteristic again.

An overview and a reference to the function descriptions can be found under →[[en:infra-convert:user:terms#single_multiple_characteristic|Single/multiple characteristics]].

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**Reposition stamps**\\ 
== How can a stamp be repositioned? ==

Stamps are positioned on the drawing sheet with two points: the stamp position, which is approximately the centre of the stamp, and the reference point. The connecting line, which is drawn from a certain distance between the two points, points to the reference point. The tip of the VDA stamp also always points to the reference point. A short instruction on how to change the stamp position and the reference point can be found here:\\  **See** Funktions > Characteristics > [[en:infra-convert:user:functions:balloonspos|Reposition and align stamp]]

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**Excel Add-In**\\ 
== Is an Excel Add-In required for the test plan export to Excel? ==

The **Excel Report Add-In** for #@IC_OLD_HTML@# is no longer used by #@IC_HTML@#. The Excel export function is integrated in #@IC_HTML@#. You select the desired Excel template file during the export process. #@IC_HTML@# saves the Excel workbook with the characteristic information to the desired location. You can freely edit Excel template files.\\ 
 **See** Functions > Export > [[en:infra-convert:user:functions:cplanexport|Export test plan]] > Step 2d

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**Excel test reports**\\ 
== What should be considered when dealing with Excel test reports? ==

You can create your own Excel test report templates, customise the ones with installed template files or use them directly.\\ 
 **See** More > [[en:infra-convert:user:exceltemp|Create and customize Excel templates]]

The Excel test report templates provide some useful features. Note (in the current templates) the option to switch the language as well as the tips at the top right of the "Input" sheet. More in-depth notes on use can be found on the "Admin" sheet. In particular, it describes how to restore lost print areas.\\  **See** More > Create and customize Excel templates > [[en:infra-convert:user:exceltemp#standard_templates|Standard templates]]

If the entry "#NAME?" is displayed in some fields in an exported Excel file, editing of the document may be restricted. Some formulas are not calculated in the "Protected View" mode. To do this, deactivate the protected view.

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More > [[en:infra-convert:user:terms|Terms]]
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**Go to next page**\\ 
More > [[en:infra-convert:user:quick_guide|Quick start]]
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