ELIAS GmbH
Produktdokumentationen

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**#@IC_HTML@# indicates that the license server is unreachable. What could be the reasons?**

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1)
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Make sure that the license server details (host and port) are correct.
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2)
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Make sure that there is an active network connection to the license server.
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3)
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Make sure that no firewall prevents communication with the license server. If necessary, configure the firewall on the server so that "LicenseServer.exe" is allowed to use the input port "6781".
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**See** Installation > Set up multi-user license > [[en:infra-convert:user:installation:licfloat#port_enable_license_service|enable port for license service]]
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3)
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Uninstall #@IC_HTML@# and then reinstall it.
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**See** Installation > [[en:infra-convert:user:installation:uninstall|Uninstallation]]
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ELIAS GmbH
Produktdokumentationen