en:infra-convert:faq_neu
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| - | <WRAP group> | ||
| - | <WRAP column 10%> | ||
| - | {{ :en:infra-convert:user:icon_fehler_lizenz.png?nolink&0x80 |}} | ||
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| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
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| - | == Probleme bei der Lizenzierung == | ||
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| - | To unlock #@IC_HTML@#, the licence service and a valid licence file are required. The licence service is a utility and can be installed locally, on the same computer as #@IC_HTML@#, or on a licence server. Licence files, except test licence files, are issued for a specific computer. They can only be used by the licence service installed on that computer.\\ | ||
| - | **Siehe** Installation > [[en:infra-convert:user:installation:licsingle|Local licensing]]\\ | ||
| - | **Siehe** Installation > [[en:infra-convert:user:installation:licfloat|Server licensing]] | ||
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| - | The following status messages can be displayed in the "License information" window, which is displayed in #@IC_HTML@# in the event of problems with the licensing. | ||
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| - | |< 100% 33% 66% >| | ||
| - | ^ Status message ^ Explanation/Solution ^ | ||
| - | ^ »All licences in use« | All places available under the licence are occupied. If another user releases his licence place by closing #@IC_HTML@#, the programme can be used. | | ||
| - | ^ »A newer version of the licence service is required for this programme version« | A newer licence service is required for the executed programme version of #@IC_HTML@#. It is best to install the latest licence service provided on the ELIAS GmbH website. If in doubt, contact the provider from whom you obtained the licence.\\ **Siehe** Homepage > Service > Download > Software > [[https://www.elias-gmbh.de/de/service/download#icnew|infra CONVERT]] > #@IC_HTML@# Lizenzservice | | ||
| - | ^ »Licence has expired« | The expiry date of the licence file has been exceeded. Contact the provider through whom you obtain the licence. | | ||
| - | ^ »Licence is invalid« | The licence file was either not issued for this computer, has been modified or there is no authorisation to use the executed programme version of #@IC_HTML@#. | | ||
| - | ^ »The licence server is not accessible« | **For local licensing:**\\ \\ First make sure that **Local** is set. Click on **Update**. ({{:en:infra-convert:user:interface:refresch_license.png?nolink&13|}}).\\ **See** Installation > Set up a local license > [[en:infra-convert:user:installation:licsingle#workflow|Workflow]]\\ \\ Then check whether the licence service is running.\\ **See** Administrator's Manual > Installation > License service> [[en:infra-convert:dev:license_service#Start the licence service|Start the licence service]]\\ \\ If all the above measures have failed, uninstall the license service and install it again. If in doubt, contact the provider from whom you obtained the licence.\\ **See** Homepage > Service > Downloads > Software > [[https://www.elias-gmbh.de/en/service/downloads#icnew|infra CONVERT]] > #@IC_HTML@# License service | | ||
| - | ^ ::: | **Bei Serverlizenzierung:**\\ \\ Stellen Sie zunächst sicher, dass **Server** eingestellt und die Netzwerkadresse des Lizenzservers (Host und Port) korrekt eingetragen sind. Klicken Sie auf **Aktualisieren** ({{:en:infra-convert:user:interface:refresch_license.png?nolink&13|}}).\\ \\ Prüfen Sie, ob der Lizenzservice (Dienst) ausgeführt wird.\\ **Siehe** Administratorhandbuch > Installation > Lizenzservice > [[en:infra-convert:dev:license_service#den_lizenzservice_starten|Den Lizenzservice starten]]\\ \\ Prüfen Sie anschließend, ob eine aktive Netzwerkverbindung zum Lizenzserver besteht. Blockiert eventuell eine Firewall die Kommunikation mit dem Lizenzserver? Konfigurieren Sie die Firewall auf dem Server gegebenenfalls so, dass die »LicenseServer.exe« den Eingangs-Port »6781« nutzen darf.\\ **Siehe** Administratorhandbuch > Installation > Lizenzservice > [[en:infra-convert:dev:license_service#port_fuer_den_lizenzservice_freigeben|Port für den Lizenzservice freigeben]]\\ \\ Sollten alle vorgenannten Maßnahmen nicht zum Ziel geführt haben, deinstallieren Sie den Lizenzservice und installieren Sie ihn erneut. Wenden Sie sich im Zweifel an den Anbieter, von dem Sie die Lizenz erhalten haben.\\ **Siehe** Homepage > Service > Download > Software > [[https://www.elias-gmbh.de/de/service/download#icnew|infra CONVERT]] > #@IC_HTML@# Lizenzservice | | ||
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| - | </WRAP> | ||
| - | </WRAP> | ||
en/infra-convert/faq_neu.1635508915.txt.gz · Last modified: 2021/10/29 14:01 by me
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