en:infra-convert:faq_neu
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| - | <WRAP group> | ||
| - | <WRAP column 10%> | ||
| - | {{ :en:infra-convert:user:icon_fehler_lizenz.png?nolink&0x80 |}} | ||
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| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
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| - | == Problems with licensing == | ||
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| - | To unlock #@IC_HTML@#, the licence service and a valid licence file are required. The licence service is a utility and can be installed locally, on the same computer as #@IC_HTML@#, or on a licence server. Licence files, except test licence files, are issued for a specific computer. They can only be used by the licence service installed on that computer.\\ | ||
| - | **Siehe** Installation > [[en:infra-convert:user:installation:licsingle|Local licensing]]\\ | ||
| - | **Siehe** Installation > [[en:infra-convert:user:installation:licfloat|Server licensing]] | ||
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| - | The following status messages can be displayed in the "License information" window, which is displayed in #@IC_HTML@# in the event of problems with the licensing. | ||
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| - | |< 100% 33% 66% >| | ||
| - | ^ Status message ^ Explanation/Solution ^ | ||
| - | ^ »All licences in use« | All places available under the licence are occupied. If another user releases his licence place by closing #@IC_HTML@#, the programme can be used. | | ||
| - | ^ »A newer version of the licence service is required for this programme version« | A newer licence service is required for the executed programme version of #@IC_HTML@#. It is best to install the latest licence service provided on the ELIAS GmbH website. If in doubt, contact the provider from whom you obtained the licence.\\ **Siehe** Homepage > Service > Download > Software > [[https://www.elias-gmbh.de/de/service/download#icnew|infra CONVERT]] > #@IC_HTML@# Lizenzservice | | ||
| - | ^ »Licence has expired« | The expiry date of the licence file has been exceeded. Contact the provider through whom you obtain the licence. | | ||
| - | ^ »Licence is invalid« | The licence file was either not issued for this computer, has been modified or there is no authorisation to use the executed programme version of #@IC_HTML@#. | | ||
| - | ^ »The licence server is not accessible« | **For local licensing:**\\ \\ First make sure that **Local** is set. Click on **Update**. ({{:en:infra-convert:user:interface:refresch_license.png?nolink&13|}}).\\ **See** Installation > Set up a local license > [[en:infra-convert:user:installation:licsingle#workflow|Workflow]]\\ \\ Then check whether the licence service is running.\\ **See** Administrator's Manual > Installation > License service> [[en:infra-convert:dev:license_service#Start the licence service|Start the licence service]]\\ \\ If all the above measures have failed, uninstall the license service and install it again. If in doubt, contact the provider from whom you obtained the licence.\\ **See** Homepage > Service > Downloads > Software > [[https://www.elias-gmbh.de/en/service/downloads#icnew|infra CONVERT]] > #@IC_HTML@# License service | | ||
| - | ^ ::: | **For server licensing:**\\ \\ First make sure that **Server** is set and the network address of the licence server (host and port) are entered correctly. Click on **Update**. ({{:en:infra-convert:user:interface:refresch_license.png?nolink&13|}}).\\ \\ Check whether the licence service (service) is running.\\ **See** Administrator's Manual > Installation > License service > [[en:infra-convert:dev:license_service#Start the licence service|Start the licence service]]\\ \\ Then check whether there is an active network connection to the licence server. Is a firewall blocking communication with the license server? If necessary, configure the firewall on the server so that the "LicenseServer.exe" is allowed to use the input port "6781".\\ **See** Administrator's Manual > Installation > License service > [[en:infra-convert:dev:license_service#Enable port for the license service|Enable port for the license service]]\\ \\ If all the above measures have failed, uninstall the license service and install it again. If in doubt, contact the provider from whom you obtained the license.\\ **See** Homepage > Service > Downloads > Software > [[https://www.elias-gmbh.de/en/service/downloads#icnew|infra CONVERT]] > #@IC_HTML@# License service | | ||
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| - | </WRAP> | ||
| - | </WRAP> | ||
en/infra-convert/faq_neu.1635509106.txt.gz · Last modified: 2021/10/29 14:05 by me
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