ELIAS GmbH
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> User manual #@IC_HTML@# > Installation

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====== Set up a single user license ======

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Here's how to set up a single user license for your copy of #@IC_HTML@#.

**The procedure at a glance**

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A single user license is issued for a PC workstation. It is only valid for this workstation and can not be transferred.

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 **1)**
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First install #@IC_HTML@# on the PC. The installation file can be downloaded from the [[https://www.elias-gmbh.de/en/service/downloads#Programme|download area]] on our main pages.

**Note** There are no differences between different functionalities during the installation. Even if an installation is used as a demo version, all functions can be unlocked for them with the appropriate license.
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 **2)**
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You send the individual registration key generated for this installation together with your contact data by e-mail (A) to your CAQ/MES system provider respectively the service of ELIAS GmbH.
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 **3)**
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The license file, which you also receive by e-mail (B), is finally downloaded into #@IC_HTML@#.
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{{ en:infra-convert:user:installation:einzelplatzlizenz_einrichten.png?nolink&0x400 | }}

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==== Workflow ====

|< 100% 5% 15% 40% 40%>|
^  Step  ^^  Action  ^  Result  ^
^  1  ^ Open the License Information dialog | If no valid license exists, the //License information// dialog box opens automatically after starting #@IC_HTML@#.\\ \\ **Alternative** In the menu bar, go to **Help** and click **Show license**. | The License Information dialog box is open:\\ {{ en:infra-convert:user:installation:lizenzinformationen_keine_lizenz.png?direct&400 | }} |
^  2  ^ Request a license | **1)** Click the **Request license via email** button {{:en:infra-convert:user:interface:request_license.png?nolink&17|}} to generate an e-mail message.\\ \\ **Alternative** Create an e-mail message containing the displayed registration key and your contact details (name, company, address, telephone, e-mail address). | **1)** In the e-mail program, which is set on the PC as a standard program / standard app, a ready-made message is opened. It contains the registration key and a list where you can enter your contact information. |
^  :::  ^  :::  | **2)** Send the e-mail to your CAQ/MES system provider if you are purchasing #@IC_HTML@# via this one or to info@elias-gmbh.de if you have purchased #@IC_HTML@# directly from us. | **2)** You will receive the license file within one working day. |
^  3  ^ Download license | **1)** In the //License Information// dialog box, click the **Load License** button {{:en:infra-convert:user:interface:load_license.png?nolink&17|}}. | **1)** The file explorer opens. |
^  :::  ^  :::  | **2)** Select the license file (* .lic) and click **Open**.\\ \\ **Note** We recommend backing up the license file. | **2)** The //License Information// dialog box indicates that the license is valid:\\ {{ en:infra-convert:user:installation:lizenzinformationen_lizenz_gueltig.png?direct&400 | }}\\ \\ You can load a different license file at any time via the **Load license** button {{:en:infra-convert:user:interface:load_license.png?nolink&17|}}. |


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==== Error handling ====

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**Can not connect to the license server**

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**Error description**

The message "License server was not found" appears in the "License Information" dialog box in #@IC_HTML@#.

**Error handling**

  * Make sure the license server information ("Edit (menu bar) > Settings > General > License server") is correct. The default values are "localhost" for the host and "6781" for the port. For the Single User License model, the locally installed "LicenseService" is the license server addressed by the program.
  * [[en:infra-convert:user:installation:uninstall|Uninstall]] #@IC_HTML@# und install it again.

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**Go to previous page**\\ 
Installation > [[en:infra-convert:user:installation:workflow|Installation]]
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**Go to next page**\\ 
Installation > [[en:infra-convert:user:installation:licfloat|Set up a multi-user license]]

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