en:infra-convert:faq
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| > User manual #@IC_HTML@# > More | > User manual #@IC_HTML@# > More | ||
| - | ====== F A Q – Frequently asked questions and answers ====== | + | ====== Frequently asked questions and answers ====== |
| ---- | ---- | ||
| - | <WRAP group> | + | <html> |
| - | <WRAP box round> | + | <style> |
| + | .button1 { | ||
| + | border: none; | ||
| + | padding: 8px 12px 6px 12px; | ||
| + | text-align: center; | ||
| + | text-decoration: none; | ||
| + | display: inline-block; | ||
| + | font-size: 14px; | ||
| + | cursor: pointer; | ||
| + | background-color: none; | ||
| + | border-radius: 2px; | ||
| + | } | ||
| - | <WRAP group> | + | .button1:hover { |
| - | <WRAP indent> | + | background-color: #F2F2F2; |
| - | **Topics**\\ | + | } |
| - | <WRAP column fifth> | + | </style> |
| - | <WRAP button>[[#Which problems can arise during licensing?|Licensing]]</WRAP> | + | <body> |
| - | </WRAP> | + | <a href="#which_problems_can_arise_during_licensing" class="button1" style="text-decoration: none; color: #000">Which problems can arise during <b>licensing</b>?</a><br> |
| - | <WRAP column fifth> | + | <a href="#can_project_settings_be_changed_and_saved_as_a_template_for_new_projects" class="button1" style="text-decoration: none; color: #000">Can <b>project settings</b> be changed and saved as a <b>template</b> for new projects?</a><br> |
| - | <WRAP button>[[#Can project settings be changed and saved as a template for new projects?|Change stamp size and other project settings]]</WRAP> | + | |
| - | </WRAP> | + | |
| - | <WRAP column fifth> | + | <a href="#can_old_icp_projects_be_loaded" class="button1" style="text-decoration: none; color: #000">Can project files of the <b>predecessor software</b> (*.icp) be loaded?</a><br> |
| - | <WRAP button>[[#Can old ICP projects be loaded?|Load old ICP project files]]</WRAP> | + | |
| - | </WRAP> | + | |
| - | <WRAP column fifth> | + | <a href="#why_are_fonts_replaced" class="button1" style="text-decoration: none; color: #000">Why are <b>fonts replaced</b>?</a><br> |
| - | <WRAP button>[[#Why are fonts replaced?|Missing fonts]]</WRAP> | + | |
| - | </WRAP> | + | |
| - | <WRAP column fifth> | + | <a href="#why_is_the_display_in_the_drawing_window_poor_or_why_is_no_content_displayed" class="button1" style="text-decoration: none; color: #000">Why is the <b>display</b> in the drawing window <b>poor</b> or why is <b>no content displayed</b>?</a><br> |
| - | <WRAP button>[[#Why is the display in the drawing window poor or why is no content displayed?|Display problems/bad performance]]</WRAP> | + | |
| - | </WRAP> | + | |
| - | <WRAP column fifth> | + | <a href="#why_is_a_characteristic_not_created_or_not_created_with_the_correct_properties" class="button1" style="text-decoration: none; color: #000">Why is a <b>characteristic</b> not created or not created with the correct <b>properties</b>?</a><br> |
| - | <WRAP button>[[#Why is a characteristic not created or not created with the correct properties?|Characteristic not or incorrectly created]]</WRAP> | + | |
| - | </WRAP> | + | |
| - | <WRAP column fifth> | + | <a href="#does_infra_convert_take_iso_gps_into_account_are_characteristics_interpreted_according_to_current_standards" class="button1" style="text-decoration: none; color: #000">Does <i>infra</i> <b>CONVERT</b> take <b>ISO GPS</b> into account? Are characteristics interpreted according to <b>current standards</b>?</a><br> |
| - | <WRAP button>[[#What to consider when stamping PDF?|Stamp PDF]]</WRAP> | + | |
| - | </WRAP> | + | |
| - | <WRAP column fifth> | + | <a href="#what_to_consider_when_stamping_pdf" class="button1" style="text-decoration: none; color: #000">What to consider when <b>stamping PDF</b>?</a><br> |
| - | <WRAP button>[[#Does infra CONVERT take ISO GPS into account? Are characteristics interpreted according to current standards?|ISO GPS]]</WRAP> | + | |
| - | </WRAP> | + | |
| - | <WRAP column fifth> | + | <a href="#can_drawings_be_stamped_using_ocr" class="button1" style="text-decoration: none; color: #000">Can drawings be <b>stamped</b> using <b>OCR</b>?</a><br> |
| - | <WRAP button>[[#Can drawings be stamped using OCR?|Stamp with OCR?]]</WRAP> | + | |
| - | </WRAP> | + | |
| - | <WRAP column fifth> | + | <a href="#how_can_characteristics_be_copied" class="button1" style="text-decoration: none; color: #000">How can <b>characteristics</b> be <b>copied</b>?</a><br> |
| - | <WRAP button>[[#How can characteristics be copied?|Copy characteristics]]</WRAP> | + | |
| - | </WRAP> | + | |
| - | <WRAP column fifth> | + | <a href="#how_can_a_stamp_be_repositioned" class="button1" style="text-decoration: none; color: #000">How can a <b>stamp</b> be <b>repositioned</b>?</a><br> |
| - | <WRAP button>[[#How can a stamp be repositioned?|Reposition stamps]]</WRAP> | + | |
| - | </WRAP> | + | |
| - | <WRAP column fifth> | + | <a href="#what_should_be_considered_when_dealing_with_excel_test_reports" class="button1" style="text-decoration: none; color: #000">What should be considered when dealing with <b>Excel test reports</b>?</a> |
| - | <WRAP button>[[#What should be considered when dealing with Excel test reports?|Excel export]]</WRAP> | + | </body> |
| + | </html> | ||
| - | </WRAP> | + | ---- |
| - | </WRAP> | + | |
| - | </WRAP> | + | |
| - | </WRAP> | + | |
| \\ | \\ | ||
| - | <WRAP group> | ||
| - | <WRAP box round> | ||
| - | <WRAP column 10%> | ||
| - | \\ \\ | ||
| - | {{ :en:infra-convert:user:icon_faq_lizenz.png?nolink&0x60 |}} | ||
| - | |||
| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
| - | **Licensing**\\ | ||
| == Which problems can arise during licensing? == | == Which problems can arise during licensing? == | ||
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| |< 100% 33% 66% >| | |< 100% 33% 66% >| | ||
| ^ Status message ^ Explanation/Solution ^ | ^ Status message ^ Explanation/Solution ^ | ||
| - | ^ »All licences in use« | All places available under the licence are occupied. If another user releases his licence place by closing #@IC_HTML@#, the programme can be used. | | + | ^ All licences in use | All places available under the licence are occupied. If another user releases his licence place by closing #@IC_HTML@#, the programme can be used. | |
| - | ^ »A newer version of the licence service is required for this programme version« | A newer licence service is required for the executed programme version of #@IC_HTML@#. It is best to install the latest licence service provided on the ELIAS GmbH website. If in doubt, contact the provider from whom you obtained the licence.\\ **Siehe** Homepage > Service > Download > Software > [[https://www.elias-gmbh.de/de/service/download#icnew|infra CONVERT]] > #@IC_HTML@# Lizenzservice | | + | ^ A newer version of the licence service is required for this programme version | A newer licence service is required for the executed programme version of #@IC_HTML@#. It is best to install the latest licence service provided on the ELIAS GmbH website. If in doubt, contact the provider from whom you obtained the licence.\\ **Siehe** Homepage > Service > Download > Software > [[https://www.elias-gmbh.de/de/service/download#icnew|infra CONVERT]] > #@IC_HTML@# Lizenzservice | |
| - | ^ »Licence has expired« | The expiry date of the licence file has been exceeded. Contact the provider through whom you obtain the licence. | | + | ^ Licence has expired | The expiry date of the licence file has been exceeded. Contact the provider through whom you obtain the licence. | |
| - | ^ »Licence is invalid« | The licence file was either not issued for this computer, has been modified or there is no authorisation to use the executed programme version of #@IC_HTML@#. | | + | ^ Licence is invalid | The licence file was either not issued for this computer, has been modified or there is no authorisation to use the executed programme version of #@IC_HTML@#. | |
| - | ^ »License server not found« | **For local licensing:**\\ \\ First make sure that **Local** is set. Click on **Update**. ({{:en:infra-convert:user:interface:refresch_license.png?nolink&13|}}).\\ **See** Installation > Set up a local license > [[en:infra-convert:user:installation:licsingle#workflow|Workflow]]\\ \\ Then check whether the licence service is running.\\ **See** Administrator's Manual > Installation > License service> [[en:infra-convert:dev:license_service#Start the licence service|Start the licence service]]\\ \\ If all the above measures have failed, uninstall the license service and install it again. If in doubt, contact the provider from whom you obtained the licence.\\ **See** Homepage > Service > Downloads > Software > [[https://www.elias-gmbh.de/en/service/downloads#icnew|infra CONVERT]] > #@IC_HTML@# License service | | + | ^ License server not found | **For local licensing:**\\ \\ First make sure that **Local** is set. Click on **Update**. ({{:en:infra-convert:user:interface:refresch_license.png?nolink&13|}}).\\ **See** Installation > Set up a local license > [[en:infra-convert:user:installation:licsingle#workflow|Workflow]]\\ \\ Then check whether the licence service is running.\\ **See** Administrator's Manual > Installation > License service> [[en:infra-convert:dev:license_service#Start the licence service|Start the licence service]]\\ \\ If all the above measures have failed, uninstall the license service and install it again. If in doubt, contact the provider from whom you obtained the licence.\\ **See** Homepage > Service > Downloads > Software > [[https://www.elias-gmbh.de/en/service/downloads#icnew|infra CONVERT]] > #@IC_HTML@# License service | |
| - | ^ ::: | **For server licensing:**\\ \\ First make sure that **Server** is set and the network address of the licence server (host and port) are entered correctly. Click on **Update**. ({{:en:infra-convert:user:interface:refresch_license.png?nolink&13|}}).\\ \\ Check if the licence service is running.\\ **See** Administrator's Manual > Installation > License service > [[en:infra-convert:dev:license_service#Start the licence service|Start the licence service]]\\ \\ Then check whether there is an active network connection to the licence server. Is a firewall blocking communication with the license server? If necessary, configure the firewall on the server so that the "LicenseServer.exe" is allowed to use the input port "6781".\\ **See** Administrator's Manual > Installation > License service > [[en:infra-convert:dev:license_service#Enable port for the license service|Enable port for the license service]]\\ \\ If all the above measures have failed, uninstall the license service and install it again. If in doubt, contact the provider from whom you obtained the license.\\ **See** Homepage > Service > Downloads > Software > [[https://www.elias-gmbh.de/en/service/downloads#icnew|infra CONVERT]] > #@IC_HTML@# License service | | + | ^ ::: | **For server licensing:**\\ \\ First make sure that **Server** is set and the network address of the licence server (host and port) are entered correctly. Click on **Update**. ({{:en:infra-convert:user:interface:refresch_license.png?nolink&13|}}).\\ \\ Check if the licence service is running.\\ **See** Administrator's Manual > Installation > License service > [[en:infra-convert:dev:license_service#Start the licence service|Start the licence service]]\\ \\ Then check whether there is an active network connection to the licence server. Is a firewall blocking communication with the license server? If necessary, configure the firewall on the server so that the LicenseServer.exe is allowed to use the input port **6781**.\\ **See** Administrator's Manual > Installation > License service > [[en:infra-convert:dev:license_service#Enable port for the license service|Enable port for the license service]]\\ \\ If all the above measures have failed, uninstall the license service and install it again (it may be necessary to restart the computer before installation). If in doubt, contact the provider from whom you obtained the license.\\ **See** Homepage > Service > Downloads > Software > [[https://www.elias-gmbh.de/en/service/downloads#icnew|infra CONVERT]] > #@IC_HTML@# License service | |
| - | </WRAP> | + | \\ |
| - | </WRAP> | + | |
| - | </WRAP> | + | ---- |
| \\ | \\ | ||
| - | <WRAP group> | ||
| - | <WRAP box round> | ||
| - | <WRAP column 10%> | ||
| - | \\ \\ | ||
| - | {{ :en:infra-convert:user:icon_faq_projekteinstellungen.png?nolink&0x60 |}} | ||
| - | |||
| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
| - | **Change stamp size and other project settings**\\ | ||
| == Can project settings be changed and saved as a template for new projects? == | == Can project settings be changed and saved as a template for new projects? == | ||
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| Characteristic classes are also taken from a template file when a new project is created and saved in the project. Unlike other project settings, however, class definitions can no longer be changed subsequently, nor can they be exported. Class definitions can be customized in the template file using a text editor.\\ **See** Administrator's Manual > Configuration and Import > [[en:infra-convert:dev:characteristicclasses|Parameter file "CharacteristicClasses"]] | Characteristic classes are also taken from a template file when a new project is created and saved in the project. Unlike other project settings, however, class definitions can no longer be changed subsequently, nor can they be exported. Class definitions can be customized in the template file using a text editor.\\ **See** Administrator's Manual > Configuration and Import > [[en:infra-convert:dev:characteristicclasses|Parameter file "CharacteristicClasses"]] | ||
| - | </WRAP> | + | \\ |
| - | </WRAP> | + | |
| - | </WRAP> | + | ---- |
| \\ | \\ | ||
| - | <WRAP group> | ||
| - | <WRAP box round> | ||
| - | <WRAP column 10%> | ||
| - | \\ \\ | ||
| - | {{ :en:infra-convert:user:icon_faq_icp.png?nolink&0x60 |}} | ||
| - | |||
| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
| - | **Load old ICP project files**\\ | ||
| == Can old ICP projects be loaded? == | == Can old ICP projects be loaded? == | ||
| Line 150: | Line 112: | ||
| The assignment of feature types to category labels is not automatic, but must be defined once by the administrator.\\ **See** Settings > Settings > Import > [[en:infra-convert:user:config:import#“infra - CONVERT project file (*.icp)“ group|„infra - CONVERT project file (*.icp)“ group]] | The assignment of feature types to category labels is not automatic, but must be defined once by the administrator.\\ **See** Settings > Settings > Import > [[en:infra-convert:user:config:import#“infra - CONVERT project file (*.icp)“ group|„infra - CONVERT project file (*.icp)“ group]] | ||
| - | </WRAP> | + | \\ |
| - | </WRAP> | + | |
| - | </WRAP> | + | ---- |
| \\ | \\ | ||
| - | <WRAP group> | ||
| - | <WRAP box round> | ||
| - | <WRAP column 10%> | ||
| - | \\ \\ | ||
| - | {{ :en:infra-convert:user:icon_faq_schriften.png?nolink&0x60 |}} | ||
| - | |||
| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
| - | **Missing fonts**\\ | ||
| == Why are fonts replaced? == | == Why are fonts replaced? == | ||
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| **See** More > [[en:infra-convert:user:fonts|Dealing with missing fonts]] | **See** More > [[en:infra-convert:user:fonts|Dealing with missing fonts]] | ||
| - | </WRAP> | + | \\ |
| - | </WRAP> | + | |
| - | </WRAP> | + | ---- |
| \\ | \\ | ||
| - | <WRAP group> | ||
| - | <WRAP box round> | ||
| - | <WRAP column 10%> | ||
| - | \\ \\ | ||
| - | {{ :en:infra-convert:user:icon_faq_anzeige.png?nolink&0x60 |}} | ||
| - | |||
| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
| - | **Display problems/bad performance**\\ | ||
| == Why is the display in the drawing window poor or why is no content displayed? == | == Why is the display in the drawing window poor or why is no content displayed? == | ||
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| If #@IC_HTML@# is running in a virtual machine, pay special attention to the "Graphics" requirements in the system requirements.\\ **See** Installation > [[en:infra-convert:user:installation:sysreq|System requirements]] | If #@IC_HTML@# is running in a virtual machine, pay special attention to the "Graphics" requirements in the system requirements.\\ **See** Installation > [[en:infra-convert:user:installation:sysreq|System requirements]] | ||
| - | </WRAP> | + | \\ |
| - | </WRAP> | + | |
| - | </WRAP> | + | ---- |
| \\ | \\ | ||
| - | <WRAP group> | ||
| - | <WRAP box round> | ||
| - | <WRAP column 10%> | ||
| - | \\ \\ | ||
| - | {{ :en:infra-convert:user:icon_faq_merkmaleigenschaften.png?nolink&0x60 |}} | ||
| - | |||
| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
| - | **Characteristic not or incorrectly created**\\ | ||
| == Why is a characteristic not created or not created with the correct properties? == | == Why is a characteristic not created or not created with the correct properties? == | ||
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| <WRAP group> | <WRAP group> | ||
| - | <WRAP box round> | ||
| <WRAP indent> | <WRAP indent> | ||
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| </WRAP> | </WRAP> | ||
| - | </WRAP> | + | \\ |
| - | </WRAP> | + | |
| - | </WRAP> | + | ---- |
| \\ | \\ | ||
| - | <WRAP group> | ||
| - | <WRAP box round> | ||
| - | <WRAP column 10%> | ||
| - | \\ \\ | ||
| - | {{ :en:infra-convert:user:icon_iso_gps_normen.png?nolink&0x60 |}} | ||
| - | |||
| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
| - | **ISO GPS**\\ | ||
| == Does infra CONVERT take ISO GPS into account? Are characteristics interpreted according to current standards? == | == Does infra CONVERT take ISO GPS into account? Are characteristics interpreted according to current standards? == | ||
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| **See** More > Terms > [[en:infra-convert:user:terms#specification_operators_and_modifiers_iso_gps|Specification operators and modifiers (ISO GPS)]] | **See** More > Terms > [[en:infra-convert:user:terms#specification_operators_and_modifiers_iso_gps|Specification operators and modifiers (ISO GPS)]] | ||
| + | \\ | ||
| - | </WRAP> | + | ---- |
| - | </WRAP> | + | |
| - | </WRAP> | + | |
| \\ | \\ | ||
| - | <WRAP group> | ||
| - | <WRAP box round> | ||
| - | <WRAP column 10%> | ||
| - | \\ \\ | ||
| - | {{ :en:infra-convert:user:icon_faq_pdf.png?nolink&0x60 |}} | ||
| - | |||
| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
| - | **Stamp PDF**\\ | ||
| == What to consider when stamping PDF? == | == What to consider when stamping PDF? == | ||
| →[[en:infra-convert:user:terms#drawing_data_formatpdf|Drawings in PDF format]] have different qualities with regard to the quality for automated readability (machine readability) and thus stampability. Generally, PDF drawings do not reach the quality of CAD exchange formats (DXF, DWG, IGES). You can find instructions on how to stamp PDF here:\\ **See** Further > [[en:infra-convert:user:stamppdf|Stamp PDF]] | →[[en:infra-convert:user:terms#drawing_data_formatpdf|Drawings in PDF format]] have different qualities with regard to the quality for automated readability (machine readability) and thus stampability. Generally, PDF drawings do not reach the quality of CAD exchange formats (DXF, DWG, IGES). You can find instructions on how to stamp PDF here:\\ **See** Further > [[en:infra-convert:user:stamppdf|Stamp PDF]] | ||
| - | </WRAP> | + | \\ |
| - | </WRAP> | + | |
| - | </WRAP> | + | ---- |
| \\ | \\ | ||
| - | <WRAP group> | ||
| - | <WRAP box round> | ||
| - | <WRAP column 10%> | ||
| - | \\ \\ | ||
| - | {{ :en:infra-convert:user:icon_faq_ocr.png?nolink&0x60 |}} | ||
| - | |||
| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
| - | **Stamp with OCR?**\\ | ||
| == Can drawings be stamped using OCR? == | == Can drawings be stamped using OCR? == | ||
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| \\ **See** Functions > Characteristics > [[de:infra-convert:user:functions:ballooning_man|Manually stamp]] | \\ **See** Functions > Characteristics > [[de:infra-convert:user:functions:ballooning_man|Manually stamp]] | ||
| - | </WRAP> | + | \\ |
| - | </WRAP> | + | |
| - | </WRAP> | + | ---- |
| \\ | \\ | ||
| - | <WRAP group> | ||
| - | <WRAP box round> | ||
| - | <WRAP column 10%> | ||
| - | \\ \\ | ||
| - | {{ :en:infra-convert:user:icon_faq_merkmale_kopieren.png?nolink&0x60 |}} | ||
| - | |||
| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
| - | **Copy characteristics**\\ | ||
| == How can characteristics be copied? == | == How can characteristics be copied? == | ||
| - | |||
| In #@IC_HTML@# there are three possibilities to assign several single characteristics to a drawing entry: | In #@IC_HTML@# there are three possibilities to assign several single characteristics to a drawing entry: | ||
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| An overview and a reference to the function descriptions can be found under →[[en:infra-convert:user:terms#single_multiple_characteristic|Single/multiple characteristics]]. | An overview and a reference to the function descriptions can be found under →[[en:infra-convert:user:terms#single_multiple_characteristic|Single/multiple characteristics]]. | ||
| - | </WRAP> | + | \\ |
| - | </WRAP> | + | |
| - | </WRAP> | + | ---- |
| \\ | \\ | ||
| - | <WRAP group> | ||
| - | <WRAP box round> | ||
| - | <WRAP column 10%> | ||
| - | \\ \\ | ||
| - | {{ :en:infra-convert:user:icon_faq_stempel_positionieren.png?nolink&0x60 |}} | ||
| - | |||
| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
| - | **Reposition stamps**\\ | ||
| == How can a stamp be repositioned? == | == How can a stamp be repositioned? == | ||
| Stamps are positioned on the drawing sheet with two points: the stamp position, which is approximately the centre of the stamp, and the reference point. The connecting line, which is drawn from a certain distance between the two points, points to the reference point. The tip of the VDA stamp also always points to the reference point. A short instruction on how to change the stamp position and the reference point can be found here:\\ **See** Funktions > Characteristics > [[en:infra-convert:user:functions:balloonspos|Reposition and align stamp]] | Stamps are positioned on the drawing sheet with two points: the stamp position, which is approximately the centre of the stamp, and the reference point. The connecting line, which is drawn from a certain distance between the two points, points to the reference point. The tip of the VDA stamp also always points to the reference point. A short instruction on how to change the stamp position and the reference point can be found here:\\ **See** Funktions > Characteristics > [[en:infra-convert:user:functions:balloonspos|Reposition and align stamp]] | ||
| - | </WRAP> | + | \\ |
| - | </WRAP> | + | |
| - | </WRAP> | + | ---- |
| \\ | \\ | ||
| - | <WRAP group> | ||
| - | <WRAP box round> | ||
| - | <WRAP column 10%> | ||
| - | \\ \\ | ||
| - | {{ :en:infra-convert:user:icon_faq_excel_export.png?nolink&0x60 |}} | ||
| - | |||
| - | </WRAP> | ||
| - | <WRAP column 85%> | ||
| - | **Excel export**\\ | ||
| == What should be considered when dealing with Excel test reports? == | == What should be considered when dealing with Excel test reports? == | ||
| - | You can create your own Excel test report templates, customize the templates installed with the program, or use them directly.\\ | + | Characteristic and general test plan data can be exported directly to an Excel test report. An Excel template file (*.xltx, *.xltm) is required from #@IC_HTML@# for this. You can use and adapt the installed test report templates or create your own templates. The basics are described on the following linked page. Template-specific descriptions can be found on the **Info** worksheet.\\ |
| **See** More > [[en:infra-convert:user:exceltemp|Create and customize Excel templates]] | **See** More > [[en:infra-convert:user:exceltemp|Create and customize Excel templates]] | ||
| The **Excel Report Add-In** known from the predecessor software #@IC_OLD_HTML@# is no longer used. The Excel export function is now integrated in #@IC_HTML@#.\\ | The **Excel Report Add-In** known from the predecessor software #@IC_OLD_HTML@# is no longer used. The Excel export function is now integrated in #@IC_HTML@#.\\ | ||
| **See** Functions > Export > Export test plan > [[en:infra-convert:user:functions:cplanexport#workflowexport_test_plan_version|Workflow: Export test plan version]] | **See** Functions > Export > Export test plan > [[en:infra-convert:user:functions:cplanexport#workflowexport_test_plan_version|Workflow: Export test plan version]] | ||
| - | |||
| - | The supplied Excel test report templates provide forms for common approval procedures in German and English. You set the language, release procedure and sample size on the "Input" sheet on the far right. Further usage and customization options can be found in the documentation.\\ | ||
| - | **See** More > Create and customize Excel templates > [[en:infra-convert:user:exceltemp#standard_templates|Standard templates]] | ||
| **Known problems and possible solutions** | **Known problems and possible solutions** | ||
| Line 387: | Line 262: | ||
| ^ Formulas are not calculated (#NAME?) | If the entry "#NAME?" is displayed in some fields in an exported Excel file, editing of the document may be restricted. Some formulas are not calculated in the "Protected view" mode. To do this, disable the protected view. Trusted sources can be set in the Excel Trust Center. Contact your administrator for this. | | ^ Formulas are not calculated (#NAME?) | If the entry "#NAME?" is displayed in some fields in an exported Excel file, editing of the document may be restricted. Some formulas are not calculated in the "Protected view" mode. To do this, disable the protected view. Trusted sources can be set in the Excel Trust Center. Contact your administrator for this. | | ||
| ^ The file is write protected | Security settings may prevent access to the template file. Note that the access permissions apply to the user running #@IC_HTML@# at the moment. In this case, contact your administrator.\\ \\ Alternatively, you can try to save the template file with Excel again (**File** > **Save as**) or change the directory for test report templates. The location can be set in the #@IC_HTML@# settings.\\ **See** Settings > Settings > Export > [[en:infra-convert:user:config:export#excel_test_plan_group|“Excel test plan” group]] | | ^ The file is write protected | Security settings may prevent access to the template file. Note that the access permissions apply to the user running #@IC_HTML@# at the moment. In this case, contact your administrator.\\ \\ Alternatively, you can try to save the template file with Excel again (**File** > **Save as**) or change the directory for test report templates. The location can be set in the #@IC_HTML@# settings.\\ **See** Settings > Settings > Export > [[en:infra-convert:user:config:export#excel_test_plan_group|“Excel test plan” group]] | | ||
| - | ^ Error in Microsoft Office interop interface | If the export process is aborted with an error message indicating an error in the "Microsoft.Office.Interop" interface, there may be an error in the Microsoft Excel or Office installation. Perform an Office repair. | | + | ^ Error in Microsoft Office interop interface | If the export process is aborted with an error message indicating an error in the "Microsoft.Office.Interop" interface, there may be an error in the Microsoft Excel or Office installation. Carry out an Office repair, in the first attempt a quick repair, if the error continues to occur, an online repair.\\ **See** Microsoft Support > [[https://support.microsoft.com/en-us/office/reparieren-einer-office-anwendung-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b|Repair an Office application]]\\ \\ **Quick repair** – Press the key combination **Window key** + **R**, enter //control// in the Run console that opens and confirm the entry. Navigate under **Control Panel** > **All Control Panel Items** to **Programs and Features**. Search here for //Microsoft Office// or //Microsoft 365//. Right-click on the entry and click on **Change** in the context menu. In the repair dialog that opens, select **Quick Repair** and then click **Repair** twice.\\ \\ **Online repair** – Open the repair dialog as described above under //Quick repair//. Select **Online repair** here and then click **Repair** twice. | |
| - | + | ||
| - | </WRAP> | + | |
| - | </WRAP> | + | |
| - | </WRAP> | + | |
| <WRAP noprint> | <WRAP noprint> | ||
en/infra-convert/faq.1659442359.txt.gz · Last modified: 2022/08/02 14:12 by me
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