ELIAS GmbH
Produktdokumentationen

Probleme bei der Lizenzierung

To unlock infra CONVERT, the licence service and a valid licence file are required. The licence service is a utility and can be installed locally, on the same computer as infra CONVERT, or on a licence server. Licence files, except test licence files, are issued for a specific computer. They can only be used by the licence service installed on that computer.
 Siehe Installation > Local licensing
 Siehe Installation > Server licensing

The following status messages can be displayed in the “License information” window, which is displayed in infra CONVERT in the event of problems with the licensing.

Status message	Explanation/Solution
»All licences in use«	All places available under the licence are occupied. If another user releases his licence place by closing infra CONVERT, the programme can be used.
»A newer version of the licence service is required for this programme version«	A newer licence service is required for the executed programme version of infra CONVERT. It is best to install the latest licence service provided on the ELIAS GmbH website. If in doubt, contact the provider from whom you obtained the licence. Siehe Homepage > Service > Download > Software > infra CONVERT > infra CONVERT Lizenzservice
»Licence has expired«	The expiry date of the licence file has been exceeded. Contact the provider through whom you obtain the licence.
»Licence is invalid«	The licence file was either not issued for this computer, has been modified or there is no authorisation to use the executed programme version of infra CONVERT.
»The licence server is not accessible«	For local licensing: First make sure that Local is set. Click on Update. (). See Installation > Set up a local license > Workflow Then check whether the licence service is running. See Administrator's Manual > Installation > License service> Start the licence service If all the above measures have failed, uninstall the license service and install it again. If in doubt, contact the provider from whom you obtained the licence. See Homepage > Service > Downloads > Software > infra CONVERT > infra CONVERT License service
	For server licensing: First make sure that Server is set and the network address of the licence server (host and port) are entered correctly. Click on Update. (). Check whether the licence service (service) is running. See Administrator's Manual > Installation > License service > Start the licence service Then check whether there is an active network connection to the licence server. Is a firewall blocking communication with the license server? If necessary, configure the firewall on the server so that the “LicenseServer.exe” is allowed to use the input port “6781”. See Administrator's Manual > Installation > License service > Enable port for the license service If all the above measures have failed, uninstall the license service and install it again. If in doubt, contact the provider from whom you obtained the license. See Homepage > Service > Downloads > Software > infra CONVERT > infra CONVERT License service