Licensing

Which problems can arise during licensing?

To unlock infra CONVERT, the licence service and a valid licence file are required. The licence service is a utility and can be installed locally, on the same computer as infra CONVERT, or on a licence server. Licence files, except test licence files, are issued for a specific computer. They can only be used by the licence service installed on that computer.
 Siehe Installation > Local licensing
 Siehe Installation > Server licensing

The following status messages can be displayed in the “License information” window, which is displayed in infra CONVERT in the event of problems with the licensing.

Status message	Explanation/Solution
»All licences in use«	All places available under the licence are occupied. If another user releases his licence place by closing infra CONVERT, the programme can be used.
»A newer version of the licence service is required for this programme version«	A newer licence service is required for the executed programme version of infra CONVERT. It is best to install the latest licence service provided on the ELIAS GmbH website. If in doubt, contact the provider from whom you obtained the licence. Siehe Homepage > Service > Download > Software > infra CONVERT > infra CONVERT Lizenzservice
»Licence has expired«	The expiry date of the licence file has been exceeded. Contact the provider through whom you obtain the licence.
»Licence is invalid«	The licence file was either not issued for this computer, has been modified or there is no authorisation to use the executed programme version of infra CONVERT.
»The licence server is not accessible«	For local licensing: First make sure that Local is set. Click on Update. (). See Installation > Set up a local license > Workflow Then check whether the licence service is running. See Administrator's Manual > Installation > License service> Start the licence service If all the above measures have failed, uninstall the license service and install it again. If in doubt, contact the provider from whom you obtained the licence. See Homepage > Service > Downloads > Software > infra CONVERT > infra CONVERT License service
	For server licensing: First make sure that Server is set and the network address of the licence server (host and port) are entered correctly. Click on Update. (). Check whether the licence service (service) is running. See Administrator's Manual > Installation > License service > Start the licence service Then check whether there is an active network connection to the licence server. Is a firewall blocking communication with the license server? If necessary, configure the firewall on the server so that the “LicenseServer.exe” is allowed to use the input port “6781”. See Administrator's Manual > Installation > License service > Enable port for the license service If all the above measures have failed, uninstall the license service and install it again. If in doubt, contact the provider from whom you obtained the license. See Homepage > Service > Downloads > Software > infra CONVERT > infra CONVERT License service

Change stamp size and other definitions

Can project settings be changed and saved as a template for new projects?

The project settings can be found under Edit > Project settings. Stamp shape, color and size can be customized on the “Stamp templates” page.
 See Settings > Project settings > Stamp templates

The project settings include the definitions of tags, categories and stamp templates as well as the preselection of the general tolerance tables. They apply, other than general settings (Edit (menu bar) > Settings), in the respective project. They are saved in the project file and can be edited when the project is open (Edit > Project Settings).

When a new project is created, the project settings are loaded from configuration files. These form the template for new projects. The configuration files can be edited and exchanged.
 See Administrator’s Guide > Introduction > Overview (program version 2) > The configuration and template files

infra CONVERT offers the possibility to export the settings currently set in a project or to set them directly as a new standard. The latter only applies if the templates are not obtained from another location, for example a server storage location, or a CAQ/MES system. If in doubt, talk to your administrator or system provider. Otherwise, it is recommended to start infra CONVERT in administrator mode and set the project settings as default according to the following instructions.
 See Settings > Project settings > Tags > Save/Export

Load old ICP project files

Can old ICP projects be loaded?

Yes, ICP project files (*.icp) created with infra - CONVERT (version 11) can be loaded into infra CONVERT like drawing sheets.

Note that the feature types used in infra - CONVERT are now mapped with →categories and, optionally, →tag.
 See Functions > Inspection plans > Load old ICP project files

The assignment of feature types to category labels is not automatic, but must be defined once by the administrator.
 See Settings > Settings > Import > „infra - CONVERT project file (*.icp)“ group

Missing fonts

Why are fonts replaced?

When exchanging CAD drawing files, it is important to note that fonts used in a drawing file should be installed on the respective computer system. Otherwise, a processing software does not have the necessary information to be able to display and interpret fonts correctly.
 See More > Dealing with missing fonts

Display problems/bad performance

Why is the display in the drawing window poor or why is no content displayed?

If the quality of the display in the drawing window is poor, the image builds up slowly or no content is displayed, we recommend the following procedure.

If no content is displayed after importing a drawing sheet from a DXF or DWG file, first check whether the selected area (model space or paper space) contains content.
 See  Functions > Drawings > Import drawing > Workflow

Then check whether the graphics support (hardware) is sufficient for a CAD application. Also check whether the graphics card driver is up to date.

You can adjust the performance requirements for the graphical display in the drawing window to suit your circumstances. To do this, gradually reduce the quality for the rendering.
 See Settings > Settings > General > „Display“ group

If infra CONVERT is running in a virtual machine, pay special attention to the “Graphics” requirements in the system requirements.
 See Installation > System requirements

Stamp PDF

What to consider when stamping PDF?

→Drawings in PDF format have different qualities with regard to the quality for automated readability (machine readability) and thus stampability. Generally, PDF drawings do not reach the quality of CAD exchange formats (DXF, DWG, IGES). You can find instructions on how to stamp PDF here:
 See Further > Stamp PDF

Stamp with OCR?

Can drawings be stamped using OCR?

A drawing entry or the entire drawing file is not prepared for further processing by software if no →coded characters are included, for example in →raster graphics. A function for recognising features using optical character recognition (OCR) is not available in infra CONVERT. In the video linked below, we demonstrate that characteristics can be created faster and more securely using the quick entry dialogue (manual stamping).
 See ELIAS GmbH - Use of OCR (YouTube)
 See Functions > Characteristics > Manually stamp

Characteristic not or incorrectly created

Why is a characteristic not created or not created with the correct properties?

If a characteristic is not created directly with the desired properties, this can have several reasons. The most common causes and procedures are described below.

The drawing entry is divided into text elements

Use the Stamp tool to check whether all the text elements belonging to a drawing entry are combined into a block or group. All elements should be highlighted at once when you move the mouse pointer over them. If this is not the case, try stamping the separated elements of an entry as a group.
 See Functions > Characteristics > Stamp automatically > Workflow > 4c Stamp group

The drawing entry is not completely character coded

Use the Stamp tool to check whether individual text characters of an entry are not character-coded, usually these are the graphic symbols. All lines of a character should be highlighted at once when you move the mouse pointer over it. If this is not the case, the character is not character coded and cannot be read.
 See Further > Terms > Drawing data format

Check the export settings in the CAD system or use a different drawing file format. The best automatic stampability is achieved with DXF and DWG formats.
 See Drawing export from CAD system

If you have no possibility to influence the export settings in CAD or to use another file format, we recommend the following procedure: